Returns & Refund Policy
Returns & Refund Policy
Returns
We accept returns only if you contact us within 7 days of receiving the product.
Eligible for Return
- If the product is defective (damaged, incorrect item, or missing contents)
- If the item is unopened and unused, and confirmed as defective upon review (please send photos via email for verification)
Not Eligible for Return
- If more than 8 days have passed since delivery
- Opened or used items
- Items damaged or soiled due to customer negligence
- If the product quality has changed over time since purchase
Due to the nature of our business as a personal import agency, cooling-off rights, Product Liability Law, and issues such as leakage during transportation are generally not applicable under personal import regulations.
We do not accept returns due to customer preference.
Return Procedure
- Please contact us first.
- Provide your order number, product name, and reason for return.
- We will inform you of the return address.
- Please send the item unopened in its original packaging.
Return Shipping Costs
- Returns or reshipments due to our error: covered by us
Refunds
Once we confirm receipt of the returned item, we will process a refund via credit card or PayPal. Refunds are typically processed within 7 days.